Some key thoughts to be considered as the 21st century progresses:
For future management there will still be the same skills needed by managers as they do today if not more:
- The commitment to meet customer needs 100 percent of the time guides organizations toward quality management and continuous improvement of operations.
- Today's global economy is a dramatic influence on organizations and opportunities to learn new ways of managing from practices in other countries
- Organizations must reinvest in their most important asset, their people. If organizations cannot make the commitment to lifelong employment, they must commit to using attrition to reduce head count. They will not receive cooperation unless they make it clear that their people will not be working themselves out of a job.
- Managers must excel in their leadership responsibilities to perform numerous different roles.
- Technical: this skill requires the ability to use a special expertise to perform particular tasks. Managers acquire these skills initially through formal education and then further develop them through training and job experience. Technical skills are most important at lower levels of management.
- Human: this skill demonstrates the ability to work well in cooperation with others. Human skills emerge in the workplace as a spirit of trust, enthusiasm, and involvement in interpersonal relationships. A manager with good human skills has a high degree of self-awareness and the ability to understand the feelings of others. Some managers are naturally born with great human skills, while others improve their skills through classes or experience.
- Conceptual: this skill calls for the ability to think analytically. Analytical skills enable managers to break down problems into smaller parts, to see the relations among the parts, and to recognize the implications of any one problem for others. As managers assume ever-higher responsibilities in organizations, they must deal with more larger problems that have long-term consequences. The higher the management level, the more important conceptual skills become.

